Session analytics for deeper insights
Uncover deeper clinical insights to track and improve your client progress.
Upheal doesn’t just create notes for you. It also automatically analyzes the session for interesting data points about you and the client that it shows as percentages and session graphs.
What % of the session was the client’s sentiment negative? How long did they speak about the past? Upheal observes, analyzes, and remembers what you don’t have time to because you’re too busy being present.
Data points like talking ratio and more, bring added insights. They can help track your client-therapist relationship, and deepen your understanding of your clients’ progress and your own skills.
Which topic or question caused a long moment of silence? How different was sentiment about a topic today vs. last session? Cross-reference Upheal’s data points with each topic discussed in the session transcript.
Upheal’s analytics offer powerful insights, but should still be interpreted through the lens of your experience and every client’s unique story.
Language style matching (LSM) can reveal the strength of the therapeutic alliance – and be a predictor of client outcome.
The talking ratio reflects LSM and so can be helpful to keep track of in Upheal.
It can also show openness, trust, intro/extroversion, and self-confidence.
Research shows that it is important for the therapist to be able to tune in to the speed of the client's speech and reflects a therapist's attunement ability in terms of the relationship to LSM (as for the taking ratio).
It can also reveal depression/mania or mood and trauma response (i.e. fawning).
There is some evidence that a faster response time may be more pleasing for the client while a longer time may be anxiety-inducing. (Matarazzo & Wiens, 1967, p. 65).
It can also indicate trauma response – freeze mode,therapeutic alliance (LSM), openness, vulnerability, intro or extroversion, self-reflection and awareness.
Working with silence can be very powerful and indicate moments of self-reflection, deeper thinking, strong emotion, stonewalling, or a change from verbalizing thoughts to inner talk/speech.
It can also relate to trauma response (freeze mode), the therapeutic alliance (LSM), openness, vulnerability, self-reflection, and awareness.
Look at client sentiment in connection to various topics. Tracking over time can show healing progress and changes in how clients feel about the topics discussed.
May indicate cognitive distortions such as catastrophizing, or anxiety and depression, if continuously negative.
See where the client is spending most of their session time – the past can mean trauma-related processing, whereas the future can mean anxiety (fortune telling, etc.) or even fantasizing/obsession.
Present-based speech may indicate higher levels of mindfulness and connection to the self and the now.
This is the talking time divided by the session time. In other words, the client vs. healing professional talking time during a single session.
Language style matching (LSM) can reveal the strength of the therapeutic alliance – and be a predictor of client outcome.
The talking ratio (TR) reflects LSM and so can be helpful to keep track of in Upheal.
TR can also show openness, trust, intro/extroversion, and self-confidence.
We define this as the number of words per minute of talking time. Measures both the client’s and therapists’ words per minute across time, i.e. over the course of a session.
Research shows that it is important for the therapist to be able to tune in to the speed of the client's speech and reflects a therapist's attunement ability in terms of the relationship to LSM (as for the taking ratio).
It can also reveal depression/mania or mood and trauma response (ie fawning).
The average time (in seconds) that it takes a client to respond to a healing professional’s question or statement and vice versa. In other words, the response time between therapist and client.
There is some evidence that a faster response time may be more pleasing for the client while a longer time may be anxiety-inducing. (Matarazzo & Wiens, 1967, p. 65).
It can also indicate trauma response – freeze mode,therapeutic alliance (LSM), openness, vulnerability, intro/extroversion, self-reflection and awareness.
The gap between a client’s two words or two sentences. (Note: it is measured only after passing the threshold value of 3-5 / 5-10 seconds or more (Cook, 1964).
Working with silence can be very powerful and indicate moments of self-reflection, deeper thinking, strong emotion, stonewalling, or a change from verbalizing thoughts to inner talk/speech.
It can also relate to trauma response (freeze mode), the therapeutic alliance (LSM), openness, vulnerability, self-reflection, and awareness.
We identify the number of sentences with Positive, Neutral, or Negative sentiment in connection to the topics discussed. We use a polarity value based on the Asent model.
Look at client sentiment in connection to various topics. Tracking over time can show healing progress and changes in how clients feel about the topics discussed.
May indicate cognitive distortions such as catastrophizing, or anxiety and depression, if continuously negative.
Measures the number of words across the session that were Past, Present, or Future tense verbs in connection to Topics discussed.
See where the client is spending most of their session time – the past can mean trauma-related processing, whereas the future can mean anxiety (fortune telling, etc.) or even fantasizing/obsession.
Present-based speech may indicate higher levels of mindfulness and connection to the self and the now.
The first AI-assisted platform for mental health professionals with automated notes and analytics.
