Session analytics for deeper insights

Uncover deeper clinical insights to track and improve your client progress.

Available for each session – along with your notes

Upheal doesn’t just create notes for you. It also automatically analyzes the session for interesting data points about you and the client that it shows as percentages and session graphs.

Get an objective, second opinion of each session

What % of the session was the client’s sentiment negative? How long did they speak about the past? Upheal observes, analyzes, and remembers what you don’t have time to because you’re too busy being present.

Improve your awareness and client outcomes

Data points like talking ratio and more, bring added insights. They can help track your client-therapist relationship, and deepen your understanding of your clients’ progress and your own skills.

Connect it all on a beautiful session map

Which topic or question caused a long moment of silence? How different was sentiment about a topic today vs. last session? Cross-reference Upheal’s data points with each topic discussed in the session transcript.

Session analytics

Interpreting our analytics

Upheal’s analytics offer powerful  insights, but should still be interpreted through the lens of your experience and every client’s unique story.

POSSIBLE INTERPRETATIONS

Language style matching (LSM) can reveal the strength of the therapeutic alliance – and be a predictor of client outcome.

The talking ratio reflects LSM and so can be helpful to keep track of in Upheal.

It can also show openness, trust, intro/extroversion, and self-confidence.

POSSIBLE INTERPRETATIONS

Research shows that it is important for the therapist to be able to tune in to the speed of the client's speech and reflects a therapist's attunement ability in terms of the relationship to LSM (as for the taking ratio).

It can also reveal depression/mania or mood and trauma response (i.e. fawning).

POSSIBLE INTERPRETATIONS

There is some evidence that a faster response time may be more pleasing for the client while a longer time may be anxiety-inducing. (Matarazzo & Wiens, 1967, p. 65).

It can also indicate trauma response – freeze mode,therapeutic alliance (LSM), openness, vulnerability, intro or extroversion, self-reflection and awareness.

POSSIBLE INTERPRETATIONS

Working with silence can be very powerful and indicate moments of self-reflection, deeper thinking, strong emotion, stonewalling, or a change from verbalizing thoughts to inner talk/speech.

It can also relate to trauma response (freeze mode), the therapeutic alliance (LSM), openness, vulnerability, self-reflection, and awareness.

POSSIBLE INTERPRETATIONS

Look at client sentiment in connection to various topics. Tracking over time can show healing progress and changes in how clients feel about the topics discussed.

May indicate cognitive distortions such as catastrophizing, or anxiety and depression, if continuously negative.

POSSIBLE INTERPRETATIONS

See where the client is spending most of their session time – the past can mean trauma-related processing, whereas the future can mean anxiety (fortune telling, etc.) or even fantasizing/obsession.

Present-based speech may indicate higher levels of mindfulness and connection to the self and the now. 

Talking ratio

This is the talking time divided by the session time. In other words, the client vs. healing professional talking time during a single session.

POSSIBLE INTERPRETATIONS

Language style matching (LSM) can reveal the strength of the therapeutic alliance – and be a predictor of client outcome.

The talking ratio (TR) reflects LSM and so can be helpful to keep track of in Upheal.

TR can also show openness, trust, intro/extroversion, and self-confidence.

Speech cadence

We define this as the number of words per minute of talking time. Measures both the client’s and therapists’ words per minute across time, i.e. over the course of a session.

POSSIBLE INTERPRETATIONS

Research shows that it is important for the therapist to be able to tune in to the speed of the client's speech and reflects a therapist's attunement ability in terms of the relationship to LSM (as for the taking ratio).

It can also reveal depression/mania or mood and trauma response (ie fawning).

Response time

The average time (in seconds) that it takes a client to respond to a healing professional’s question or statement and vice versa. In other words, the response time between therapist and client.

POSSIBLE INTERPRETATIONS

There is some evidence that a faster response time may be more pleasing for the client while a longer time may be anxiety-inducing. (Matarazzo & Wiens, 1967, p. 65).

It can also indicate trauma response – freeze mode,therapeutic alliance (LSM), openness, vulnerability, intro/extroversion, self-reflection and awareness.

Moments of silence

The gap between a client’s two words or two sentences. (Note: it is measured only after passing the threshold value of 3-5 / 5-10 seconds or more (Cook, 1964).

POSSIBLE INTERPRETATIONS

Working with silence can be very powerful and indicate moments of self-reflection, deeper thinking, strong emotion, stonewalling, or a change from verbalizing thoughts to inner talk/speech.

It can also relate to trauma response (freeze mode), the therapeutic alliance (LSM), openness, vulnerability, self-reflection, and awareness.

Sentiment

We identify the number of sentences with Positive, Neutral, or Negative sentiment in connection to the topics discussed. We use a polarity value based on the Asent model.

POSSIBLE INTERPRETATIONS

Look at client sentiment in connection to various topics. Tracking over time can show healing progress and changes in how clients feel about the topics discussed.

May indicate cognitive distortions such as catastrophizing, or anxiety and depression, if continuously negative.

Tense

Measures the number of words across the session that were Past, Present, or Future tense verbs in connection to Topics discussed.

POSSIBLE INTERPRETATIONS

See where the client is spending most of their session time – the past can mean trauma-related processing, whereas the future can mean anxiety (fortune telling, etc.) or even fantasizing/obsession.

Present-based speech may indicate higher levels of mindfulness and connection to the self and the now. 

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