Our goal is to help healing professionals gather valuable information and insights. That's why our team of NLP, psychotherapy, and coaching experts has developed a way to measure important speech-based metrics using the session transcript.
You can use the analytics section to see your session's talking ratio, speech cadence, sentiment, and tense, at-a-glance.
Currently, analytics are available for sessions held in English with individual clients.
The session analytics section
Session analytics include talking time, speech cadence, sentiment, and tense.
To see a session's analytics, go to the session page, and click View analytics on the right.
Talking ratio
Compare how much of the session you spoke for versus the client.
Speech cadence
See your average session cadence (words spoken per minute) against your client's.
Sentiment
The positive versus negative sentiment in your client's language.
Tense
The % of the client's language that was future or past-tense based.
Tip: For detailed definitions, read Upheal's session map, where we explain how to interpret these metrics over the course of your session.