Technical Customer Service

Challenges you’ll master:

• Be a technical problem-solver. Delve deep into our systems to troubleshoot complex customer issues. You’ll analyze logs, dashboards, and monitoring tools to identify root causes and provide effective solutions. Your ability to think critically and adapt to new technologies will be essential for delivering exceptional customer support.
• Be a sales enablement expert. Collaborate closely with the sales team to provide technical guidance and support during customer calls. You'll leverage your deep product knowledge to address customer questions and concerns, helping to close deals and build strong customer relationships.
• Sell without selling: Know when users are ripe for an upgrade. Help them get there, and maybe even innovate on our sales process while you’re at it.
• Support centre optimization: Take an active role in enhancing our Support Centre to automate customer interactions where possible. You will be a part of the Customer Care team, who will support you in this effort.

You’re the right fit if:

• Motivated by impact: Interested in making a meaningful difference in the mental health space.
• High empathy: Able to understand and respond to user needs in a human way.
• Detail-oriented: Committed to providing exceptional support, going above the expected when possible.
• Strong communicator: Ideally native in written and spoken English but almost native works too
• Flexible schedule: Willing to work in the afternoon to evening timeframe because most of our users are in North America. Working hours can be flexible.
• Interest in mental health: A plus if you have a genuine interest in the mental health field.

Ready to be part of something big? Apply now and let’s change the world of mental health together! 🌍

Why Upheal

• Work for a company with an impactful mission, dedicated to transforming mental health care by making lives for therapists easier.
• Early-stage startup, plenty of opportunities to grow and develop, shape your work, and take on responsibility.
• Flexibility with remote work, working with a very skilled and experienced tech team
• Compensation includes equity